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The Helpline

A Novel

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An eccentric woman who is great with numbers—but not so great with people—realizes it's up to her to pull a community together in this charming, big-hearted, "fun read, full of unique characters" (Associated Press)—perfect for fans of Eleanor Oliphant Is Completely Fine and The Rosie Project.
Germaine Johnson doesn't need friends. She has her work and her Sudoku puzzles. Until, that is, an incident at her insurance company leaves her jobless—and it turns out that there are very few openings these days for senior mathematicians with zero people skills.

Desperate, Germaine manages to secure a position at City Hall answering calls on the Senior Citizens Helpline. But it turns out that the mayor has something else in mind for Germaine: a secret project involving the troublemakers at the senior citizens center and their feud with the neighboring golf club—which happens to be run by the dashing yet disgraced national Sudoku champion, Don Thomas.

Don and the mayor want the senior center closed down and at first, Germaine is dedicated to helping them out—it makes sense mathematically, after all. But when Germaine actually gets to know the group of elderly rebels at the senior center, they open her eyes to a life outside of boxes and numbers and for the first time ever, Germaine realizes she may have miscalculated.

Filled with a unique and (occasionally) cranky cast of characters you can't help but love, The Helpline is "delightful feel-good fun" (Toni Jordan, author of Addition) that is bound to capture your heart.
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    • Kirkus

      June 1, 2019
      This debut novel from Melbourne-based writer Collette replaces the chubby, clumsy rom-com heroine of yore with a mathematically smart, socially inept protagonist in need of redemption. Germaine's long tenure at an insurance company ends ignominiously, forcing her to take a job at the city-run Senior Citizens Helpline, where--in a self-guided attempt to decrease call times--she is farcically unhelpful. Regardless, Mayor Verity Bainbridge taps Germaine to help with a special project for a special friend. The friend, amazingly, is one of Germaine's heroes--disgraced sudoku champion Alan Cosgrove, now in charge of the local golf course. The project: reprimand the elderly managers of the nearby senior center who've recently put chains on the tires of golfers using the center's parking lot. Germaine, fancying herself friends with the mayor, is all too happy to comply; she also imagines a burgeoning romance with Alan Cosgrove. The only problem is that, as her interactions with the senior-center staff unfold, she finds her loyalties shifting. Or at least she feels increasingly uncomfortable with her civic role, which is nearly the best she can do in terms of self-awareness. Luckily, she has boatloads of supporters--co-workers, the seniors, a neighbor, her mother, and, obviously, a love interest--to prod her (painstakingly) toward morally and romantically positive outcomes. Writing from Germaine's perspective has pros: Readers get detailed explanations of her entertainingly particular logic while still seeing more poignant aspects of her inner life, and Collette includes enough clues about what's going on around Germaine to show the often very funny disconnect between the two. But because Germaine is not a naturally empathetic or kind character, it is difficult to know how her scrappy fan club determines she's worthy of their loyalty. Clever writing about an awkward character.

      COPYRIGHT(2019) Kirkus Reviews, ALL RIGHTS RESERVED.

    • Publisher's Weekly

      August 19, 2019
      Australian author Collette debuts with the tale of the rather awkward Germaine Johnson as she does her part to assist a rundown senior center and its champions wage an existential struggle against the mayor and her schemes. Germaine isn’t a people person, so her new job at the Australian town of Deepdene’s Senior Citizen Helpline answering calls isn’t a natural fit. She sees an opportunity for advancement when mayor Verity Bainbridge recruits her to oust the troublesome president of the local senior citizens center committee and then to write a building inspection report after Germaine lets slip to the mayor’s friend Don Thomas, owner of the golf club adjoining the senior center, that the center is in poor repair. Germaine is also motivated by her crush on Don. To the end, Germaine has difficulty with feelings, which are, for her, “not only unpredictable” but “could be very unpleasant,” but she does become fond of the people at the senior center, and so, naively, believes that the report will be used to make improvements rather than as justification to close the building and then sell the property to Don. When she discovers this, Germaine works with her new friends at the center and in the town’s government to thwart the mayor. Readers who appreciate offbeat characters or a good David vs. Goliath tale should enjoy this. Agent: David Forrer, InkWell Management.

    • Booklist

      June 1, 2019
      Fans of The Rosie Project and Eleanor Oliphant is Completely Fine will want to meet Germaine Johnson, the unexpected hero of Australian Collette's debut. After losing her job as a senior mathematician, Germaine finds herself working at the Council's Senior Citizens Hotline. This seems an unlikely fit, as Germaine is not known for her people skills, so she's thrilled when the mayor pulls her into a secret project to deal with the cranky members of the local community center. But when her spreadsheets and charts don't work, Germaine realizes there's more to the mayor's project than she thinks; and she begins to wonder which side she's really working for. Collette's use of first person allows the reader to understand Germaine's perception of herself and those around her. The lively and diverse secondary characters hold a mirror to Germaine's social awkwardness, highlighting differences found in everyone. While her directness occasionally makes Germaine a bit unlikeable, Collette's adept handling of Germaine's unawareness of others' hidden agendas makes for a charming character who grows over the course of the novel.(Reprinted with permission of Booklist, copyright 2019, American Library Association.)

    • Books+Publishing

      June 28, 2018
      Germaine Johnson is an insurance probability outcomes mathematician with a burning passion for Sudoku championships. More comfortable with calculus and polynomials than people, the only job she can get post-retrenchment is answering a seniors’ helpline for the local council. ‘What would my key performance indicators be?’ she asks in her interview. Often-hilarious antics ensue as Germaine navigates her way through local government bureaucracy gone mad, and she unwittingly becomes the hero in a fight to save the local senior citizens centre from being closed down in favour of the golf club next door. In the process, she discovers a capacity for friendship she did not know she possessed. Comparisons between Germaine and Don Tillman in Graeme Simsion’s The Rosie Project are obvious, with both characters displaying autism spectrum conditions, however, the satirical skewering of the everyday operations of local government sets The Helpline apart. The story’s examination of brain power versus people power is delivered with wit and heart. Many readers today are searching for light but clever comic writing with a bit of a punch; they will happily find it in Katherine Collette’s debut.

      Scott Whitmont is the owner and manager of Lindfield Bookshop and Children’s Bookshop

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